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Common problems for Connectivity Issues
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‎11-16-2023 04:30 PM

HP Recommended

My printer and computer are on a wireless network. The printer stopped printing a few days ago, with the error message "Offline." It was not offline, as confirmed by a Wireless Network Test. The HP Easy Scan is working and can connect to the printer to scan. No other application (word processor, spreadsheet, photo, etc.) can connect and print.

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1 REPLY 1

‎11-19-2023 03:28 AM

HP Recommended

Hi @Melis48 ,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, you may refer to this document. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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