My printer is off 99 % of the time

[Carol1357]

Hi, my printer HP Envy photo 6220 series is off most of the time. I did what HP smart tell me to do but no luck. I am using HP note book envy, show your printer is offline. Please help to work it out.

[Kuroi_Kenshi]

Hi @Carol1357,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then reconnect the printer to the power source and turn it on.

Check Printer Connections:

• Ensure the printer is securely connected to your computer or network.
• For a wired connection, verify that the USB or Ethernet cable is properly connected.
• For a wireless connection, make sure the printer is connected to the correct Wi-Fi network.

Restart Devices:

• Restart your HP notebook and any other devices connected to the printer.

Update Printer Firmware:

1. Check for Firmware Updates:
   • Visit the HP Support page.
   • Search for your HP Envy Photo 6220 printer model and download any available firmware updates.
   • Follow the on-screen instructions to install the updates.

Configure Printer Settings:

Set Printer to Online:

• On your HP notebook, open the Control Panel.
• Navigate to Devices and Printers.
• Right-click on your HP Envy Photo 6220 printer and select See what's printing.
• In the Printer menu, ensure Use Printer Offline is not checked.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor.
• Follow the on-screen instructions to diagnose and fix network and connectivity issues.

Reconnect Printer to Wi-Fi:

Re-establish Wi-Fi Connection:

• On the printer’s control panel, navigate to the wireless settings.
• Choose to reconnect to your Wi-Fi network. Enter the network credentials if necessary.

I hope this helps.

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Best regards,