My printer is off 99 % of the time

[Carol1357]

Hi, my printer HP Envy photo 6220 series is off most of the time. I did what HP smart tell me to do but no luck. I am using HP note book envy, show your printer is offline. Please help to work it out.

[Kuroi_Kenshi]

Hi @Carol1357,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then reconnect the printer to the power source and turn it on.

Check Printer Connections:

• Ensure the printer is securely connected to your computer or network.
• For a wired connection, verify that the USB or Ethernet cable is properly connected.
• For a wireless connection, make sure the printer is connected to the correct Wi-Fi network.

Restart Devices:

• Restart your HP notebook and any other devices connected to the printer.

Update Printer Firmware:

1. Check for Firmware Updates:
   • Visit the HP Support page.
   • Search for your HP Envy Photo 6220 printer model and download any available firmware updates.
   • Follow the on-screen instructions to install the updates.

Configure Printer Settings:

Set Printer to Online:

• On your HP notebook, open the Control Panel.
• Navigate to Devices and Printers.
• Right-click on your HP Envy Photo 6220 printer and select See what's printing.
• In the Printer menu, ensure Use Printer Offline is not checked.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor.
• Follow the on-screen instructions to diagnose and fix network and connectivity issues.

Reconnect Printer to Wi-Fi:

Re-establish Wi-Fi Connection:

• On the printer’s control panel, navigate to the wireless settings.
• Choose to reconnect to your Wi-Fi network. Enter the network credentials if necessary.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Carol1357]

Hi Kuroi,

Thank you for your reply but it did not work... I did everything you wrote.  when I get to update Firmware, Hp notebook could not find my printer.

I could not go further.  Do you think it's time to buy new printer?

[Kuroi_Kenshi]

Hi @Carol1357,

Thank you for the response.

Try these steps:

Manually Add Printer Using IP Address

On the printer's control panel, go to Network Settings → Wireless Summary.

Note the IP address shown (e.g., 192.168.1.xxx).

On your HP Notebook:

Open Control Panel → Devices and Printers → Add a printer.

Choose “The printer that I want isn’t listed.”

Select Add a printer using TCP/IP address or hostname → click Next.

Enter the IP address you noted earlier.

Let Windows install the driver.

Assign a Static IP Address

Visit the printer’s Embedded Web Server (EWS):

Open a browser on your laptop.

Type the IP address from step 1 in the address bar and press Enter.

Go to Network > Wireless > IPv4 Configuration.

Select Manual IP, and apply settings to prevent the IP from changing.

Check Power-Saving Settings (Auto-Off)

On the printer:

Tap the Setup icon (gear) > Preferences > Auto-Off.

Disable Auto-Off or change it to a longer timeout duration.

Temporarily Connect via USB

Plug the printer into your notebook via USB.

Try updating the firmware now via HP Smart or HP Software & Driver Downloads.

Once the firmware is updated, remove the USB and reconnect to Wi-Fi.

 Factory Reset the Printer

If nothing else works, try a full reset:

On the printer, tap the Setup icon > Printer Maintenance > Restore > Restore Factory Defaults.

Reconnect it to Wi-Fi via the control panel and try adding it again.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Carol1357]

Hi Kuroi, thank you so much for your reply.   I tried everything you mentioned except using USB cable which I do not have.  After printer is factory reset. I went to HP smart and found no icon on Printer. So I performed fix troubleshoot.  Surprisingly it said no issue found.  Then I still not be able to print and scan.  For printing, every time I restart the hp notebook, Printer worked.  Scan never worked, always unavailable.  how can I fix this?   

[Carol1357]

Thank you for your help.  I could not solve the problem so HP agent ring me and used remote access to solve the problem.  It was very easy for her , now I can use my printer and scanner.  thanks anyway.