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‎12-16-2022 05:10 AM - last edited on ‎12-16-2022 10:28 AM by Retired

HP Recommended
Product: Hp deskjet 3636

My printer is offline and i cant get it to be online so i Can scan documents. I have tried to solve it by following guide om website

1 REPLY 1

‎12-20-2022 04:19 AM

HP Recommended

Hi @Carina1992,

 

Welcome to HP Support Community. This is a great place to post questions find answers.
Thank you for posting your query. I will be glad to help you.

 

I see that you are facing printing issues with your HP Deskjet 3636 All-In-One Printer.

 

Please download and run the HP Print and Scan Doctor on the computer connected to the printer.
1. Download HP Print and Scan Doctor from this link: https://support.hp.com/us-en/help/printscandoctor 
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
4. If your printer is not in the list, turn it off and on and then click Retry.
5. If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
6. If the screen displays prompting to turn on printer updates, click Yes and continue.
7. If the screen displays prompting to make your printer the default printer, click Yes and continue.
You may also refer to this document to know how to use HP Print and Scan Doctor.

 

Let me know if this helps and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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