My printer is saying wireless radio not functioning contact HP support

[BW81]

I’ve done a wireless network test. It says the wireless radio is not functioning. Contact HP support.

[Riddle_Decipher]

@BW81

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the HP Printer is no longer connecting to WiFi,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt a power cycle?

Have you run the HP Print and Scan doctor to identify or resolve the issue?

While you respond to that, here's what you need to do:

Step 1: Restart the computer, printer, and router

Restart the computer, printer, and router to resolve any connectivity error states.

   NOTE:

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Turn off the router by pressing the power button or disconnecting the power cord.

2. Turn off the printer, and then unplug any USB or Ethernet cables.

      NOTE:

   When an Ethernet cable is connected to the printer, the printer cannot connect wirelessly.

3. Close all running programs on your computer, and then shut down the computer.

4. Reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

5. Turn on the printer.

6. Turn on the computer.

If the wireless connection continues to drop, continue to the next step.

Step 2: Run the HP Print and Scan Doctor (Windows only)

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

1. On the Print and Scan Doctor Welcome screen, wait for the tool to locate your printer.

2. Click Start on the Welcome screen.

3. If your printer is not listed, make sure the printer is turned on and connected, click My product is not listed, and then click Retry.

4. Select your printer, and then click Next.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(Though the header is different, the steps to follow will help resolve your concern & By the end of this article all the issues should be resolved)

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[BW81]

Hi, thanks for the reply. I am using I-pad so windows Doctor will not work?

[Riddle_Decipher]

@BW81

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

That's right, the HP Print and Scan Doctor will not work, as it's clearly mentioned that the particular step is only for windows,

however, the rest of the steps will be useful for your device and if you haven't followed the steps on the link I shared earlier, please Click here to go through the details.

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[BW81]

Thank you. I have been working through the steps given but with no success. I have now connected the print and scan doctor using a windows laptop but again with no success. The wireless network test results are saying wireless on -pass, wireless working - fail. My printer is still under warranty.

Ben.

[sandytechy20]

@BW81

Thanks for the reply.

I appreciate your time and effort.

This issue may require one to one interaction with the HP Phone Support.

I suggest that you contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

Cheers.

[Redmalteser]

Hello!  My printer was working fine yesterday and then we had a power cut and since then it has stopped working.  It says that the wireless radio is not functioning.  I have an Apple Mac and I have tried turning the computer, router and printer off and back on as described but it still isn't working.  IS anyone able to help at all?  Many thanks!