My printer is showing a green cloud icon it had previously a green checkmark

[GAC1]

Everything was working fine. I had to relocate my modem and after that it started showing the green icon on the print menu for printing. I have tried everything.  Can someone please help me. The printer is an ENVY Inspire 7955e.

Thanks 

[Dragon-Fur]

@GAC1 

Welcome to the HP English Community --

The little green cloud icon indicates that the printer is not connected to your local network and instead is available for remote printing.

Green_Check_Status_3

This is generally something you'd see on a mobile device (tablet, phone) when that device is connected to your data plan and not your local (Wireless or Ethernet) network.

OR

At your home or office where you should have "same network" connections for both computer and printer?

Having changed the modem's physical location might have interrupted the printer's connection to your network.

What else?

If you were to take your Windows 11 laptop to a different location where you could not normally connect to your own network

AND

If you have HP+ service enabled on the printer,

Then 

When viewed from within HP Smart,

Your printer might exhibit the little Green Cloud icon as the connection type.

=========================================

(Re)Connect your printer to your local network

Open

User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

Go to Page 8

Note the comment in Step 3 that mentions setting the printer back to Wireless Setup mode.

Doing so allows you to re-assign the printer's network configuration as you want it done.

Additional Troubleshooting documents are included below in section Message Content References

Example - EWS - IPv4 

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Example - EWS - IPv4 Configuration

EWS_9025_Network_IPv4_Configuration_6

======================================

Message Content References

 Read >>> About HP Smart Advance for HP+ printers

 Restore Wi-Fi setup mode on your HP printer

See the one-minute summary video to the top of the document.

Wireless Troubleshooting – Router Change

Troubleshooting - Wi-Fi connection is lost after router or network settings change

 HP printers - Wi-Fi connection is lost after router or network settings change 

Wireless Troubleshooting

Switch Off VPN –

and

 Troubleshoot a Wi-Fi connection to an HP printer 

 and

 HP Printers - Using a Wireless Network Test Report

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Inspire 7955e All-in-One Printer  

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Real people who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"