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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
HP Recommended
Get a network report and see if the printer is connected to the modem/router or if it is in WiFi direct mode
If it is on the modem it will have an IP4 address in the same network as your PC or phone. This assumes the phone is on WIFi when in the printers location. Should look like 192.168..x.x
This video shows how to connect to the modem using hp_smart and a smartphone
https://www.youtube.com/watch?v=G571t_brS7s
You may need to reset the printer and that is shown on page 6
http://h10032.www1.hp.com/ctg/Manual/c06584210.pdf
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HP Recommended
@Su10K59 NEVER POST YOUR PHONE NUMBER HERE. Even if you think you have cleverly hidden it. Tech scammers are constantly trolling these boards and will call you, pretending to be HP and next thing you know, we are reading a post about how you believe HP scammed you. This board is strictly an online user support and no legitimate person is going to call you.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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