My printer isn’t communicating with my Mac.

[Mara51]

My Mac and my printer are not communicating. It has worked for many years and all of a sudden it tells me that my printer is off-line. I’ve tried various fixes and spent about four hours already. I need real help.

[Irfan_06]

Hi @Mara51,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with your printer that is showing offline.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support