My printer keeps going off line

[Chiefew1]

Printer keeps going off line

[zoey7886]

@Chiefew1, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Offline Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check Printer Connection

• Ensure the printer is properly connected to your computer or network. Verify the cables and restart both the printer and your computer.

Set Printer as Default

• Go to "Control Panel" > "Devices and Printers".
• Right-click on your HP printer and select "Set as default printer".

Check Printer Status

• Make sure the printer is turned on and not showing any error messages.
• Ensure there is paper in the tray and ink or toner in the cartridges.

Restart Print Spooler Service

• Press Windows + R, type “services.msc”, and press Enter.
• Scroll down and find "Print Spooler". Right-click and select "Restart".

Update or Reinstall Printer Drivers

• Visit the HP Support Website and download the latest drivers for your printer model.
• Install the updated drivers and restart your computer.

Disable Offline Printer Mode

• Go to "Devices and Printers".
• Right-click on your printer and select "See what’s printing".
• Click "Printer" and ensure "Use Printer Offline" is unchecked. 

Hope this helps! 

Take care, and have an amazing day!  

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Regards,