My printer say I can't print until I fix my account

[HELP0906]

I gave you what the error message was

[Raj_05]

Hi @HELP0906,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet Pro 8034e is having trouble with your HP account or subscription service. Here are a few steps to try.

• Check Your HP Account: Log in to your HP account on the HP Smart website or app and make sure your account information is up-to-date. Sometimes, issues with account status or subscription can affect printing.
• Update Printer Firmware: Ensure your printer's firmware is up-to-date. You can usually check for updates through the HP Smart app or the printer’s control panel.
• Verify Subscription Status: If you have an ink or paper subscription, verify that it’s active and hasn’t expired. You might need to renew or update payment information if there’s an issue.
• Reinstall HP Smart App: Sometimes, reinstalling the HP Smart app can resolve connectivity or account issues. Uninstall the app, then download and install the latest version from the app store.
• Reset Printer: Try resetting your printer to its factory settings. This can sometimes resolve account-related issues. You can find the reset option in the printer’s settings menu.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support