My printer says it blocked my phone so I can't print anything at all the printer has ink and paper.

[Anatjie]

Hi everyone so my printer doesn't want to print it says my printer is blocked and I need to print some important documents for work ..

I have a HP Office jet pro 8710

I have been struggling the whole morning please I need help 

[Kuroi_Kenshi]

Hi @Anatjie,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Printer:

• Turn off your HP OfficeJet Pro 8710 printer by pressing the power button.
• Unplug the power cord from the printer and wait for about 60 seconds.
• Plug the power cord back in and turn on the printer.

Restart Phone:

• Restart your phone to refresh the connection between your phone and the printer.

1. Wi-Fi Connection:
   • Ensure that your printer is connected to the same Wi-Fi network as your phone.
   • On the printer’s control panel, navigate to the wireless settings to verify the connection status.

Update Firmware:

• Firmware updates can resolve issues with printer connectivity and functionality.
• Go to "Setup" > "Printer Maintenance" > "Update the Printer" on the printer control panel.

Visit HP Website:

• Alternatively, you can visit the HP Support page to download and install the latest firmware update manually.

Install HP Smart App:

• Download and install the HP Smart app from the Google Play Store or Apple App Store on your phone.

Connect Printer to HP Smart App:

• Open the HP Smart app and follow the on-screen instructions to add your printer.
• Ensure your printer and phone are on the same Wi-Fi network.

Print Using HP Smart App:

• Try printing the document using the HP Smart app to check if the issue persists.

1. Clear Print Queue:
   • Sometimes, clearing the print queue can help resolve the issue.
   • On your phone, go to the printer settings and cancel any pending print jobs.

Network Settings Reset:

• On the printer control panel, go to "Setup" > "Network Setup" > "Restore Network Settings" and confirm.

Reconnect to Wi-Fi Network:

• Reconnect your printer to the Wi-Fi network using the "Wireless Setup Wizard" under the wireless settings menu.

I hope this helps.

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Best regards,