My printer says unavailable and won’t connect to wifi

[83Alyssa]

My Hp Tango X says unavailable and won’t connect to wifi 

[A_Gayathri]

Hi @83Alyssa,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Tango X printer is showing as "unavailable" and not connecting to Wi-Fi, you can try the following steps to resolve the issue:

Check Wi-Fi Connection:

• Make sure your Wi-Fi network is working properly and that other devices can connect to it.
• Ensure that the printer is within range of your Wi-Fi network.

Restart Devices:

• Restart your printer, router, and computer or mobile device. Sometimes, a simple reboot can resolve connectivity issues.

Reconnect to Wi-Fi:

• Open the HP Smart app or the printer's control panel.
• Go to the Wi-Fi settings and follow the prompts to reconnect the printer to your Wi-Fi network.
• You might need to enter your Wi-Fi password again.

Check for Firmware Updates: Update the firmware on an HP printer

• Ensure your printer has the latest firmware installed. Check for updates using the HP Smart app or the printer’s web interface.

Reinstall Printer:

• Remove the printer from your HP Smart app or computer.
• Re-add the printer by following the setup instructions in the app or using the printer’s control panel.

Reset Network Settings:

• On your printer, navigate to the network settings and perform a network reset. This will clear old settings and allow you to set up the connection afresh.

Check Printer's IP Address:

• Ensure the printer is obtaining an IP address from your router. You can usually find this information on the printer's network settings page.

Disable VPN or Firewall:

• If you’re using a VPN or firewall, it might be blocking the connection. Temporarily disable them to see if that resolves the issue.

Refer to this document: HP Tango X User manual

I hope this helps. 

Take care and have a good day.

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