My printer shows as being online and ready in the HP Smart app but Windows can't find it.

[kraigr1]

My HP OfficeJet 8020 series printer shows as being online and ready in the HP Smart App on my desktop running Windows 10, 64 bit. For some reason I am unable to print via wireless. Windows does not see and cannot find the printer. This has been happening now for a couple of weeks. Not sure what caused the problem. Perhaps a Windows update? Running the troubleshooter could not identify the problem.

[A_Gayathri]

Hi @kraigr1 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a frustrating issue, especially when your printer shows as ready in the HP Smart app but isn't recognized by Windows. Here are some steps you can try to resolve the issue:

Restart Devices: Make sure to restart both your printer and computer. Also, restart your router to rule out any network issues.

Check Printer Connection: Ensure your printer is properly connected to the same Wi-Fi network as your computer. Sometimes, printers can connect to a guest network or a different band (2.4 GHz vs. 5 GHz).

Update Printer Drivers:

• Go to the HP Support website and download the latest drivers for your OfficeJet 8022.
• Install the drivers and see if this resolves the issue.

Re-add Printer in Windows:

• Open Settings > Devices > Printers & Scanners.
• Click on Add a printer or scanner and see if Windows can find your printer now.

Remove and Reinstall the Printer:

• In Settings > Devices > Printers & Scanners, select your printer and click Remove device.
• Then, click Add a printer or scanner to reinstall it.

Check for Windows Updates:

• Sometimes, a recent update can cause issues. Go to Settings > Update & Security > Windows Update and make sure your system is fully up to date.

Run the HP Print and Scan Doctor: HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool, which can automatically diagnose and fix many printer-related issues.

Check Firewall and Security Software:

• Ensure that your firewall or antivirus software isn’t blocking the printer connection. Temporarily disable them to see if it resolves the issue.

Reset Printer Network Settings:

• On your printer, navigate to the network settings and select Restore Network Settings. Then reconnect your printer to your Wi-Fi network.

Refer to this document: HP OfficeJet Pro 8022 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.