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Common problems for Connectivity Issues
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‎10-08-2023 07:12 PM

HP Recommended
Product: HP DeskJet 4155e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hp 4100 Laserjet pro is offline with an error code 0  .  I have started, stopped, unplugged, moved closer to the router and reset the printer tanks.  They are indiatedto be full.  The printer prints all the information pages, just will not come back online.  I have followed all the tips including "Direct printing and nothing works".

Category:
6 REPLIES 6

‎10-11-2023 07:29 AM

HP Recommended

Hi @JHALL6460,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer is not in the list, turn it off and on and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Print a network configuration page, press the Wireless button((i))and the Information button(i) at the same time.

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP that you find on the report.

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

 Connect the printer to TCP/IP port- follow the below instructions-

 

 --->Print a network configuration page, press the Wireless button((i)) and the Information button(i) at the same time.

Takedown the IP from the page 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

 

Hope this helps! Keep me posted. 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎10-11-2023 07:33 AM

HP Recommended

Hi @JHALL6460,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer is not in the list, turn it off and on and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Print a network configuration page, press the Wireless button((i))and the Information button(i) at the same time.

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP that you find on the report.

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

 Connect the printer to TCP/IP port- follow the below instructions-

 

 --->Print a network configuration page, press the Wireless button((i)) and the Information button(i) at the same time.

Takedown the IP from the page 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

 

Hope this helps! Keep me posted. 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎10-11-2023 07:50 AM

HP Recommended

Hi @JHALL6460,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer is not in the list, turn it off and on and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Print a network configuration page, press the Wireless button((i))and the Information button(i) at the same time.

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP that you find on the report.

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

 Connect the printer to TCP/IP port- follow the below instructions-

 

 --->Print a network configuration page, press the Wireless button((i)) and the Information button(i) at the same time.

Takedown the IP from the page 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

 

Hope this helps! Keep me posted. 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎10-11-2023 07:53 AM

HP Recommended

Hi @JHALL6460,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer is not in the list, turn it off and on and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Print a network configuration page, press the Wireless button((i))and the Information button(i) at the same time.

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP that you find on the report.

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

 Connect the printer to TCP/IP port- follow the below instructions-

 

 --->Print a network configuration page, press the Wireless button((i)) and the Information button(i) at the same time.

Takedown the IP from the page 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

 

Hope this helps! Keep me posted. 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎10-11-2023 07:57 AM

HP Recommended

Hi @JHALL6460,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer is not in the list, turn it off and on and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

Print a network configuration page, press the Wireless button((i))and the Information button(i) at the same time.

Open a web browser (ex Chrome or Mozilla) and type in the printer's IP that you find on the report.

-then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

-go to wireless ---> wireless 802.11---> select manual ip ---> apply

>Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

-then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

 Connect the printer to TCP/IP port- follow the below instructions-

 

Print a network configuration page, press the Wireless button((i)) and the Information button(i) at the same time.

Takedown the IP from the page 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d. Select Next and Finish the Wizard.

 

Hope this helps! Keep me posted. 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎10-11-2023 08:29 AM

HP Recommended

Hi @JHALL6460,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer is not in the list, turn it off and on and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

Print a network configuration page, press the Wireless button((i))and the Information button(i) at the same time.

Open a web browser (ex Chrome or Mozilla) and type in the printer's IP that you find on the report.

-then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

-go to wireless ---> wireless 802.11---> select manual ip ---> apply

>Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

-then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

 Connect the printer to TCP/IP port- follow the below instructions-

 

Print a network configuration page, and press the Wireless button((i)) and the Information button(i) at the same time.

Takedown the IP from the page 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d. Select Next and Finish the Wizard.

 

Hope this helps! Keep me posted. 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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