My printer will not connect to Wi-Fi.

[RonL7]

• My printer will not connect to Wi-Fi.

[Jerry_57]

Hi @RonL7,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer is having trouble connecting to a Wi-Fi network, you can follow these steps to troubleshoot and potentially resolve the issue:
 

Enable Wireless on the Printer:
 

• On the printer control panel, navigate to Settings.
• Open the Networking > Wireless menus.
• Ensure Wireless Station is selected.
• Under Status, select Enable, and confirm with OK.

Select the Right Network:
 

• Return to Settings and access the SSID LIST menu.
• Choose your wireless network from the list and press OK.
• Enter the network password and confirm with OK.

Check Authentication Settings:
 

• Go back to Settings and open the Authentication menu.
• If prompted for a password, select WPA-PSK and confirm with OK.

Verify IP Address:
 

• In Settings, find the information icon (i) and select Wireless.
• Ensure the wireless IP address is displayed. If it shows 0.0.0.0, wait a few minutes for it to update, then check again.

Additional Options:
 

• WPS Setup: If both your printer and router support WPS, use this quick method to connect. Press the WPS button on your router within 2 minutes of initiating the process from the printer’s control panel.
   
• Embedded Web Server: For advanced configurations like WPA/WPA2 Enterprise, connect initially via Ethernet and configure through the printer's Embedded Web Server.
   
• Wi-Fi Direct: Use Wi-Fi Direct to print without requiring a connection to the same network.

Check for Firmware Updates:
 

• Ensure your printer firmware is up to date to avoid compatibility issues.

Distance and Interference:
 

• Make sure the printer is within range of the Wi-Fi router and there are no physical obstructions or sources of interference.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support