My printer will not connect to WiFi after switching internet service

[Buffy270]

I switched internet carriers and I no longer have an esp bottom I have gone into my setting for the router and changed a few things but it still will not connect 

[A_Gayathri]

Hi @Buffy270,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP LaserJet Pro MFP M125nw is not connecting to WiFi after switching internet service, there are a few steps you can try to resolve the issue:

Reset Network Settings on the Printer:

• Press the Wireless button on your printer to open the Wireless menu.
• Select Restore Network Defaults. This will erase any old network settings from the printer.

Connect to the New WiFi Network:

• Press the Wireless button again to search for available networks.
• Select your new network and enter the WiFi password.
• Make sure that the printer is close enough to the router to establish a stable connection.

Reconfigure the Printer on Your Computer:

• Open the HP Smart app or HP Printer Assistant on your computer.
• Run the Set Up a New Printer process, and follow the prompts to connect it to the new network.
• Alternatively, use the Wireless Setup Wizard if your printer has an onboard screen.

Check Router Settings:

• Verify that your router is set to 2.4GHz (not 5GHz), as many printers only support 2.4GHz networks.
• Make sure that WPA2 security is enabled and SSID broadcast is turned on.
• Check that your router's firewall isn't blocking the printer’s connection.

Update Printer Firmware: Update the firmware on an HP printer

• If possible, connect the printer directly to your computer via USB to update its firmware to the latest version.

Reboot Devices:

• Restart the router, the printer, and the computer to ensure all devices reset properly.

If these steps do not resolve the issue, let me know what happens after each step, and I can guide you further.
 

I hope this helps. 

Take care and have a good day.

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