My printer will not connect to my network. It stopped working all of a sudden

[Ria64]

Printer will not connect to my network. My network name does not even come up and then on my phone it asks me for my printer password, which I do not have and will not allow me to reset.

[Raj_05]

Hi @Ria64,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP printer is having trouble connecting to your network. Here’s a step-by-step guide to help resolve the issue.

Restart Devices

• Printer: Turn off your printer, wait for 10 seconds, and then turn it back on.
• Router: Unplug your router for about 30 seconds and then plug it back in.
• Phone: Restart your phone to ensure it's not a phone-specific issue.

Check Printer's Network Connection

• On the printer's control panel, navigate to the Wi-Fi settings or Network Settings. Try running a Wireless Network Test or Network Configuration Report to identify any issues with the connection.
• If your network name doesn’t appear, make sure your router is broadcasting its SSID (network name) and that it's on the same frequency as your printer (either 2.4 GHz or 5 GHz).

Forget Wi-Fi Network on Printer

If the printer is trying to connect to the wrong network:

• Go to Wi-Fi settings and choose the option to forget or remove the current network.
• Then, try reconnecting the printer to the correct Wi-Fi network by entering the credentials manually.

Reset Printer's Network Settings

If the printer is still not connecting, you can reset the network settings:

• For most HP printers: Go to the Network Setup menu on the printer's display, and choose Restore Network Defaults.
• This will reset the network settings and allow you to reconfigure the connection.

Reconfigure Wi-Fi Connection

• After resetting, try connecting the printer to your Wi-Fi network again by following the on-screen prompts.
• You can also use the HP Smart app or the WPS method (if your router supports it) to connect the printer.

Printer Password

• The password your phone is asking for might be related to the printer’s Wi-Fi Direct feature. If the printer is trying to connect via Wi-Fi Direct, you should find the default password in the printer’s manual or on a sticker located on the printer.
• If you’ve forgotten this password and are unable to reset it, you may need to do a factory reset on the printer, but be aware this will erase all settings.

Update Printer Firmware

• If your printer is still not connecting, check for any available firmware updates. You can do this through the HP Smart app or by visiting the HP support website.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support