-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
HP Recommended
@Kristd24
Welcome to the HP support community.
I understand that you are unable to connect the printer to the new network, I am glad to assist you.
Restore your product's network default settings
Follow these steps to restore your product's network default settings.
- Touch the Wireless button (
) on the front of the product. - Touch the Right Arrow button to select Wireless Settings, and then touch OK.
- Touch the Right Arrow button to select Restore Network Defaults, and then touch OK.
- Select Yes to confirm your selection, and then touch OK.
And then try to connect the printer to the new router.
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community