My printer will not connect to my wifi

[Jsa73]

My 6455e will not connect to my wireless connection 

[Max3Aj]

@Jsa73, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

If your HP ENVY 6455e printer isn’t connecting to your Wi-Fi, here are some steps to help get it back online:

Restart Everything

• Power off your printer, router, and computer/mobile device.
• Wait 30 seconds, then turn on the router first, followed by the printer and your device.

Check Wi-Fi Requirements

• Make sure your printer is within 6–8 feet of the router.
• The printer supports 2.4 GHz and 5 GHz Wi-Fi only.
• Ensure your Wi-Fi network is not hidden and doesn’t require a captive portal (like in hotels or cafes).

Reset Printer Network Settings

To start fresh:

• On the printer control panel, press and hold the Wireless button and the Cancel button together for 5 seconds until the Power light blinks.
• This resets the wireless settings.

Use HP Smart App/HP App to Reconnect

• Download or open the HP Smart on your phone or PC.
• Tap “+” to add a new printer.
• Follow the on-screen steps to connect the printer to your Wi-Fi.

If prompted, enable Bluetooth and location on your phone to help the app detect the printer.

Check for Firmware Updates

• In the HP Smart app, go to Printer Settings > Advanced Settings > Tools > Printer Updates and install any available updates.

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

Also, this - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support
 

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support