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- HP Community
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- Printer Wireless, Networking & Internet
- My printer will not connect to network (Verizon router) but ...

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03-18-2024 07:35 PM
My printer used to connect to my old wireless network, but does not connect to my Verizon FIOS router now. I've tried over and over to no avail. HP provides zero customer support because the printer is out of warranty. Should it not be possible to connect printers to the network even when they are out of warranty? What a horrible company, next time I'll definitly avoid HP printers.
03-19-2024 11:56 AM
Support Menu >Resets Menu>Partial Reset
1- From Home screen press Back/Cancel/Back/Back Buttons, in sequence.
2- Press OK to enter Support Menu (Selection Button 2).
3- Press Selection Button 3 for Reset Menu and press OK (Selection Button 2).
4- Press Selection Button 3 for Partial Reset and press OK (Selection Button 2).
5- Wait for unit to Power Down/Turn Off.
6- Press Power button to turn the Printer On.
This video is not much better than reading the manual but the music is nice
https://www.youtube.com/watch?v=VzGD3nT-4UM
You are going to have problems with MacOS. Try this
https://discussions.apple.com/thread/252863098?sortBy=best
I looked at this list
https://support.apple.com/en-us/HT201311
and neither the 3050 nor the J610 are listed as compatible. The printer should connect to WiFi
The WPS pushbutton method is described on page 35
http://h10032.www1.hp.com/ctg/Manual/c02497809.pdf
good luck!
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