My printer will not connect to the internet. How do I fix it?

[Christy93]

I’m trying to connect my hp all in one printer to the internet. I don’t know why it ever lost signal and have followed the instructions at least 4 times to reconnect. Please help. It’s a 6055e

[zoey7886]

@Christy93, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Steps to Connect Your HP 6055e Printer to the Internet! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Here are steps you can follow to troubleshoot and fix the connectivity issue with your HP 6055e All-in-One Printer:

Check Network Status:

• Ensure your Wi-Fi network is working correctly and your internet service is active.
• Verify that other devices can connect to the Wi-Fi network.

Restart Devices:

• Restart your printer, computer, and Wi-Fi router.
• Disconnect the power cord from your router, wait for 10 seconds, and then reconnect it. Allow the router to restart completely.

Reconnect the Printer to Wi-Fi:

• On the printer control panel, touch the Wireless icon or go to the Network settings menu.
• Select Wireless Setup Wizard.
• Follow the on-screen instructions to connect the printer to your Wi-Fi network.

Advanced Troubleshooting Steps

Update Firmware:

• Ensure your printer firmware is up-to-date. You can check for updates using the printer’s control panel or the HP Smart app.

Check Printer Network Settings:

• Make sure that your printer is set to connect to the correct Wi-Fi network name (SSID) and password.
• Ensure the Wi-Fi signal strength is strong. Move the printer closer to your router if necessary.

Use HP Smart App:

• Download and install the HP Smart app on your computer or mobile device.
• Open the app, select your printer, and follow the instructions to connect the printer to your network.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,