My printer will not print from my hp chromebook, says can't connect to printer

[ahowelletl]

I have a new hp chromebook x360, I have added my Envy 4501 printer to it but when I try to print the print box tells me, 'can't connect to printer', so I have to click on the time at the right hand bottom of the screen and under network I have to click on the printer to connect, this will allow me to print but disconnects me from the internet. After I print then I have to repeat the process to  connect back to the internet.

[Echo_Lake]

@ahowelletl

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Connect the printer to your Chromebook with a wireless or USB cable connection to complete the setup. No drivers or apps are required to set up your printer.

1. Update the Chromebook to the most current version of Chrome OS.

2. Make sure the printer is turned on, ink cartridges are installed, and plain paper is loaded in the main tray.

3. Connect the printer USB cable to the Chromebook, or for wireless printing, place the printer close to the Chromebook and within range of the Wi-Fi router, and then do the following to connect the printer to the local Wi-Fi network.

   • Printers with a touchscreen control panel: On the printer, select the Setup, Network, or Wireless menu, select Wireless Setup Wizard, and then follow the instructions to connect the printer to your network.

     NOTE: If you need your network name (SSID) and password, go to Find Your Wireless Password.

   • Printers without a touchscreen control panel: Press and hold the Wireless  button for five seconds. For Tango printers, press and hold the Wireless button and the Power button on the rear of the printer for five seconds. Within two minutes, press and hold the WPS button (Wi-Fi Protected Setup) on the router until the connection process begins. The Wireless light or blue bar on the printer stops flashing when the connection completes.

4. On the Chromebook, click the clock in the bottom right corner, and then click the Settings icon .

5. Scroll to the bottom of the screen and click Advanced.

6. Scroll to the Printing section, click Printers, and then click Add Printer.

   • If your printer displays, click it, and then click Add.

   • If your printer does not display, click Add Manually, and then follow the instructions to add the printer. Go to Chromebook Help - Set up your printer (in English) for more information.

   

Hope this helps! Keep me posted for further assistance.
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