My printer won’t move on from loading screen

[Grvdgr12]

My printer will not move on from the loading screen. Can not do anything with it 

[Raj_05]

Hi @Grvdgr12,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP ENVY Photo 7155 is stuck on the loading screen. Here are a few troubleshooting steps you can try.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug it back in and turn it on to see if it resolves the issue.

Check for Paper Jams:

• Open the paper tray and any other access doors.
• Look for any paper jams or obstructions and remove them if found.

Check for Firmware Updates:

• Connect the printer to your computer or network.
• Check if there are any firmware updates available for your printer model on the HP website and follow the instructions to update if necessary.

Reset the Printer:

• Sometimes performing a factory reset can resolve issues.
• Refer to the printer’s manual or HP support site for instructions on how to perform a reset.

Check Connectivity:

• Ensure that all cables are securely connected.
• If you are using wireless connectivity, make sure the printer is connected to your Wi-Fi network properly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support