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HP Recommended
HP ENVY Photo 7155 All-in-One Printer

My printer will not move on from the loading screen. Can not do anything with it 

1 REPLY 1
HP Recommended

Hi @Grvdgr12,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like your HP ENVY Photo 7155 is stuck on the loading screen. Here are a few troubleshooting steps you can try.

 

Power Cycle the Printer:

  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds.
  • Plug it back in and turn it on to see if it resolves the issue.

Check for Paper Jams:

  • Open the paper tray and any other access doors.
  • Look for any paper jams or obstructions and remove them if found.

Check for Firmware Updates:

  • Connect the printer to your computer or network.
  • Check if there are any firmware updates available for your printer model on the HP website and follow the instructions to update if necessary.

Reset the Printer:

  • Sometimes performing a factory reset can resolve issues.
  • Refer to the printer’s manual or HP support site for instructions on how to perform a reset.

Check Connectivity:

  • Ensure that all cables are securely connected.
  • If you are using wireless connectivity, make sure the printer is connected to your Wi-Fi network properly.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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