My printer won’t print wirelessly from my new phone

[Arsta]

My printer refuses to print from my new phone I’m using the same account and everything I tried turning it off and on restarting it everything I could think of to fix the issue and I’m annoyed cause it used to work just fine on my old phone and it prints perfectly fine from wire but not wireless 😭

[A_Gayathri]

Hi @Arsta,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It sounds frustrating when something that used to work suddenly stops. Here are a few things you can try to get your HP 3060 printer working wirelessly with your new phone:

Check Wi-Fi Connection: Ensure your new phone is connected to the same Wi-Fi network as the printer. Sometimes, even minor changes in network settings can affect connectivity.

Update HP Smart App: If you’re using the HP Smart app, make sure it’s updated to the latest version. Go to your app store and check for updates.

Re-add the Printer:

• Open the HP Smart app.
• Go to “Printers” and select “Add Printer.”
• Follow the prompts to add your HP 3060 again.

Check Printer Settings:

• On your printer, ensure that Wi-Fi is turned on and that it's connected to the correct network.
• Print a network configuration page from the printer settings to check the network status.

Restart Devices:

• Restart your phone and printer to refresh their connections.

Forget and Reconnect to Network:

• On your phone, forget the Wi-Fi network and reconnect.
• On the printer, you might need to reconnect it to the Wi-Fi network using the printer’s control panel.

Update Printer Firmware: Update the firmware on an HP printer

• Check if there’s a firmware update available for your printer. You can do this through the HP Smart app or HP’s official website.

Check for Printer and Phone Compatibility:

• Ensure that your new phone's operating system is compatible with the HP Smart app and your printer.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.