• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎07-31-2025 10:21 PM

HP Recommended

Printer is offline 

1 REPLY 1

‎08-03-2025 04:01 AM

HP Recommended

Hi @Shehawk 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

That kind of flaky connection can drive anyone up the wall — especially when everything looks fine but the printer keeps slipping offline. Let’s lock it down with a thorough fix-it plan tailored for HP printers:

1. Restart Everything

  • Power off the printer and unplug it for 30 seconds.
  • Restart your computer and router.
  • Plug the printer back in and turn it on.

2. Check Network Connection

  • Make sure the printer is connected to the same Wi-Fi network as your computer.
  • On the printer’s control panel, print a Network Configuration Page to confirm IP address and signal strength.

3. Assign a Static IP

  • On the printer: Setup > Network Settings > Advanced > IP Settings.
  • Choose Manual and assign a static IP (e.g., 192.168.1.250) to prevent the router from changing it randomly.

4. Disable IPv6

  • On the printer: Network Settings > Advanced > IPv6 → turn it off.
  • This avoids confusion with older devices and networks.

5. Update Printer Drivers

6.  Use HP’s Diagnose & Fix Tool (Windows)

  • In the HP Smart app, click Printer Settings > Diagnose & Fix.
  • Let it run a scan—it will automatically fix common connection issues.
    You can also access this tool on HP’s support page if needed.

7. Check Windows Settings

  • Go to Control Panel > Devices and Printers.
  • Right-click your printer → Set as Default.
  • Make sure “Use Printer Offline” is unchecked.

8. Firewall & Antivirus Exceptions

  • Temporarily disable third-party firewalls or antivirus software.
  • Add HP Smart and printer services to the allowed list.

 

If you’re on a Mac or using a specific HP model, I can tailor these steps even further. Want help assigning a static IP or checking your router settings next?

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.