My printer works for months. It’s connected via ethernet. It says it’s connected. I get no errors

[Phbcontractor]

my printer has been working for months and it’s connected via ethernet. It says it’s connected has an IP address connected to the same Wi-Fi I’m trying to print off of and it’s still not working also it will not allow me to enter what printer it is so it is a HP smart tank 7600

[Phbcontractor]

to clarify HP Smart tank 7602

[zoey7886]

@Phbcontractor, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Ethernet-connected HP Printer Issues!

We're thrilled to have the opportunity to assist you and provide a solution. 

If your HP Smart Tank 7600 printer is connected via Ethernet and you've been experiencing issues despite it showing connectivity, here are some troubleshooting steps you can follow:

Check the IP Address:

• Make sure your printer’s IP address is correctly set up. You can check this by printing a Network Configuration Report; this option is often available on the printer's control panel or via the HP Embedded Web Server.

Verify Network Connection:

• Ensure your printer is connected to the network you are trying to print from. Double-check Ethernet cables and connections to ensure there's no physical disruption.

Update Printer Driver:

• Make sure you have the latest printer driver. You can download it from HP’s official support website at support.hp.com.

Use the HP Smart App:

• Open the HP Smart app and ensure it recognizes the printer. Ensure both the printer and your device are on the same network.

Check Printer Queue:

• Ensure there are no print jobs stuck in the queue. Open the printer queue from your computer and clear any pending tasks.

Restart Both Printer and Router:

• Sometimes simply restarting your printer and router can resolve network-related issues.

Network Settings Reset:

• Consider resetting the network settings on your printer to default and setting it up again. 

Hope this helps!

Take care, and have an amazing day! 

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