My smart tank 515 stalls in the middle of printing anything. How can I fix that?

[Polding]

My smart tank 515 stalls in the middle of printing anything. I end up either cancelling or waiting for so long for the print to finish. Sometimes it comes out on its own unfinished. How can I fix that?

[A_Gayathri]

Hi @Polding,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are HP Smart Tank 515 Wireless All-in-One printer stalls in the middle of printing, it could be caused by various factors such as connection issues, printer settings, or software problems. 

Here's a step-by-step guide to troubleshooting the issue:
 

1. Check the Printer Status

• Ensure that the printer is online: Make sure it’s not in an “offline” state.
• Check the printer's display panel for any error messages like low ink or paper jams.

2. Restart the Printer

• Turn off the printer and unplug it from the power source for at least 60 seconds.
• Plug it back in and turn it on. Try printing again to see if the issue persists.

3. Update the Printer Firmware  Update the firmware on an HP printer

• Outdated firmware may cause printer performance issues.
• Go to the HP Support website and check for any available firmware updates for your Smart Tank 515.
• Download and install the latest version.

4. Check the Print Queue

• Open the Devices and Printers section on your Windows 10 computer.
• Right-click on the HP Smart Tank 515 and select See what's printing.
• If there are too many documents in the print queue, it can slow things down. Clear any stuck or paused print jobs.
• Restart the print queue by right-clicking the printer and selecting Cancel all documents. Then, try printing again.

5. Check Network Connection

• Wireless signal strength: If you're printing wirelessly, ensure the printer has a strong connection to your WiFi network.
• Re-connect the printer to the WiFi if the signal is weak, or try moving the printer closer to the router.
• If printing over WiFi is problematic, try using a USB cable to connect the printer directly to your computer as a test.

6. Check the Print Settings

• If the print quality or size settings are too high, it might slow down printing.
• Lower the print quality by going to Printer Properties > Printing Preferences and selecting a lower quality like Draft or Normal mode.

7. Reinstall or Update Printer Driver

• Outdated or corrupted drivers may cause printing issues.
• Uninstall the printer from Control Panel > Devices and Printers, and then download the latest drivers from HP's website. Reinstall the printer afterward.

8. Check for Paper or Ink Issues

• Ensure the printer has sufficient paper loaded correctly in the tray.
• Check ink levels to confirm that you are not running low on ink, as low ink may cause the printer to pause mid-print.

9. Disable Sleep Mode

• Sometimes, the printer may enter sleep mode during a long print job.
• Go to the printer’s settings menu and disable or extend the sleep timeout setting.

10. Test with a Different Application

• Try printing from a different program (e.g., Word, PDF viewer, etc.) to determine if the issue is specific to a certain application.

11. Check for Software Conflicts

• Make sure your firewall or antivirus isn't interfering with the printer's communication.
• Temporarily disable them and try printing to see if it makes a difference.
   

Refer to this document:  HP Smart Tank 515 Wireless All-in-One User manual

I hope this helps. 

Take care and have a good day.

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