My wifi connection. How do I turn off wifi? Screen says printer wifi is locked on?

[Stevew18]

My wifi connection is unreliable and intermittent. How do I turn off wifi? Screen says printer wifi is locked on?

[Stevew18]

I want to disconnect my wifi.  It is locked on.  Need to disconnect wifi

[Max3Aj]

@Stevew18, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're looking to turn off the Wi-Fi on your printer, but the screen says it's "locked on." Let's walk through a few steps to help you disable the wireless connection.

Option 1: Use the Printer Control Panel

1. On the printer's home screen, tap the Wireless icon (📶).
2. Tap Settings or the gear icon.
3. Select Wireless Settings.
4. Choose Turn Wireless Off or Disable Wireless.

⚠️ If the option is greyed out or says "locked," it may be due to Wireless Direct or Wi-Fi Protected Setup (WPS) being enabled. Let’s try disabling those next.

Option 2: Disable Wireless Direct

1. Go to Settings > Wireless Direct.
2. Select Off.

Option 3: Restore Network Defaults

If the wireless settings are locked or unresponsive:

1. On the printer, go to Settings > Network Settings.
2. Choose Restore Network Defaults.
3. Confirm the reset.

This will remove all saved Wi-Fi settings and disconnect the printer from the network.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support