My wireless printer can not connect to internet

[Judy312]

My wireless printer Laser Jet M209dwe can not connect to internet. Reset couple times and true off my router, laptop too and it doesn't work.

[zoey7886]

@Judy312, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Wireless Connection Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Verify Network Connection:

• Ensure that your printer and router are powered on.
• Make sure your printer is within range of your Wi-Fi router and there are no physical obstructions blocking the signal.

Check Printer Wireless Settings:

• Access the printer’s control panel and check the wireless settings to ensure it’s connected to the correct Wi-Fi network.

Check for Updates:

• Make sure that your printer firmware is updated to the latest version. You can check for updates through the HP Support website or via the HP Smart app.

Restart Devices:

• Turn off your printer, router, and laptop. Wait a few seconds and then turn them back on. This can resolve temporary connectivity issues.

Reconfigure Wireless Settings:

• Reset the printer's network settings to default and reconfigure the wireless connection. This can sometimes resolve connection issues if settings were improperly configured.

Network Configuration Report:

• Print a network configuration report from the printer’s control panel. This report will indicate whether the printer is connected to the network and provide important network information such as IP address.

Wi-Fi Direct Connection:

• If available, use the Wi-Fi Direct feature to connect your printer directly to your laptop or mobile device without needing a router.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,