NETWORK ERROR , PRINTER OFFLINE

[GENE69]

WHATS GOING ON NO PRINTER , NETWORK ERROR , SCANNER WORK BUT NO PRINTING 

[VikramTheGreat]

Hi @GENE69,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP OfficeJet Pro 9125e is showing “No Printer” or “Network Error”, but the scanner works; it usually means the printer is partially connected, often due to a driver, network, or configuration issue. 

Try These Steps to Fix It

1. Restart Everything

• Power off the printer, router, and computer.
• Wait 30 seconds, then power them back on in this order: router → printer → computer.

2. Check Printer Connection

• On the printer screen, go to Settings > Network Setup > Wireless Settings.
• Make sure it’s connected to the same Wi-Fi network as your PC.
• Print a Network Configuration Page to confirm.

3. Reinstall the Printer in Windows

• Go to Settings > Devices > Printers & Scanners.
• Remove the HP 9125e if it’s listed.
• Click “Add a printer or scanner” and let Windows detect it again.

4. Install the Full HP Driver (Not Windows Default)

• Download the full driver package from HP: 🔗 HP OfficeJet Pro 9125e All-in-One Printer Software and Driver Downloads | HP® Support

The full driver includes print services that the basic Windows driver may lack.

5. Run the HP Smart App

• Download from:
  🔗 HP Smart - Free download and install on Windows | Microsoft Store
• It can automatically detect and fix printing and network issues.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat