NEW PRINTER

[SAD59]

hi all just five hours spent trying to load up new printer .

app keeps telling me "try again" anyway got wifi sorted but it will not print a thing loaded app on pc same no print.

[Raj_05]

Hi @SAD59,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having a tough time setting up your new HP printer. Here’s a checklist to help troubleshoot the issue.

• Confirm Printer Setup: Ensure the printer is properly set up and connected to your WiFi network. Check that the printer's display shows it’s connected to the correct network.
• Update Printer Software: Make sure you have the latest drivers and software for your printer. You can download these from the HP Support website.
• Printer Status: Verify the printer’s status on the control panel. Ensure it's not in an error state, such as out of paper or ink.
• Check Connectivity: Make sure your PC is connected to the same WiFi network as the printer.
• Restart Devices: Restart your printer, router, and PC to refresh the network connections.
• Default Printer: Set your new printer as the default printer on your PC. Go to Settings > Devices > Printers & scanners and select the new printer, then click on "Manage" and "Set as default."
• Test Print: Try printing a test page from your PC. Go to Control Panel > Devices and Printers, right-click on your printer, select Printer properties, and click on Print Test Page.
• Reinstall HP Smart App: If the app still fails, try uninstalling and reinstalling the HP Smart app on your PC.
• Network Printer Setup: Ensure your printer is correctly added to your PC. You might need to manually add it via Settings > Devices > Printers & scanners > Add a printer or scanner.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support