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Common problems for Connectivity Issues
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Locked

‎09-02-2022 09:53 AM

HP Recommended
Product: HP DeskJet 3720 All-in-One Printer

I HAVE HAD PRINTER INSTALLED WITHOUT ANY ISSUE

GOT NEW WIFI AND NOW I CAN'T USE THE PRINTER

ALL INSTRUCTION SAY TO DISCONNECT AND RECONNECT - I HAVE NO IDEA HOW TO DO THAT 

MANAGED TO DELETE PRINTER TO REINSTALL BUT NOW I THE PRINTER IS OFFLINE AND NOT DISCOVERABLE- PRESUMABLY AS STILL CONNECTED TO OLD WIFI!

PLEASE HELP - LOSING THE PATIENCE!

1 REPLY 1

‎09-05-2022 08:19 AM

HP Recommended

Hi @EMJ42 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing connection-related issues with your printer. Do not worry, we are here to fix it.

 

Did you make any hardware or software-related changes to it apart from wifi change?

 

I would suggest you please use the link below and follow the steps to resolve the issue. Once done, let me know the outcome of it: https://support.hp.com/in-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/model/8954254... 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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