NEW modem ID/password, not connecting to my Deskjet ... says configuration is ok?

[CABOREALITY]

NOT sure of the steps for making sure printer was changed to new internet.  Went into settings, printers/scanners, wifi = entered new ID and password but doesn't connect its offline. What do I do?

[Jay_G24]

Hi @CABOREALITY,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are unable connect the printer to network.

Please try the steps below to connect your printer to the network.-

● Press the Wireless button ((i)) and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

--->On the printer control panel, press the Wi-Fi Direct button.

---> When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. 

--->To find the Wi-Fi Direct name and password, press the Information button (i) for 3 secs to print a printer information page.

--->On your computer or phone go to wifi and connect it to your printer 

--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP 3700)

Or 3600

--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 

--->If prompted for a password, type 12345678. This is the default password.

--->Now open a browser and type 192.168.223.1

--->you will be able to access the printer's EWS page 

--->on the page, you will find network - click on it 

--->go to wireless and select wireless setup wizard

--->now select the network that you want your printer to connect to and type in the password 

--->the wireless blue light will stop blinking once the printer is connected 

--->then connect your phone back to your network

You may also refer to - No Connection after Router or Wi-Fi Settings Change

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[CABOREALITY]

Finally home to do all this.  I did the first step which shut off the blinking light on the wifi button.  I assume Wifi Direct is the same button?  When I press it again is blinks faster than before?

[CABOREALITY]

I have been fighting with multiple instruction documents and got half way thru and found out I had to connect the printer to my laptop and didn't have a cable.  Ran out to purchase one and now I can't find where I was to continue.   I'm totally lost and frustrated.   I wanted to purchase an extended warranty but need to talk to a person like I used to and get this set up properly.  I tried calling but automated service and can't get to where I need to move forward?  ugh!!!

[Jay_G24]

You do not need a cable to connect the printer and computer

I have shared the instructions to reach the phone support team in a private message

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps!