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‎12-05-2021 10:40 AM

HP Recommended
Product: ENVY 7640
Operating System: macOS 11.0 Big Sur

Whenever I point my browser to my printer's IP address I keep getting a popup for a user name and password. I don't remember what password I used (I've tried all the ones I could think of) and I can't access the admin page to setup this printer without that access. How do I reset it?

Category:
1 person had the same question
1 REPLY 1

‎12-09-2021 02:35 AM

HP Recommended

@AndrewJD

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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