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Message 1 of 2
49
Flag Post

Need help connecting to new network! Day 3 of HP Printer Hell!!

HP Recommended
Laser Jet Pro MFP M148fdw
macOS 10.12 Sierra

New modem, need to reconnect printer to the network.

I CANNOT FIND WHERE ON THE PRINTER IT LETS ME CHOOSE MY NETWORK AND ENTER A PASSWORD

I've used this printer for two years, I don't remember any issues setting it up the first time. It's as iff this option has disappeared on the printer!

 

STEPS I'VE TAKEN ALREADY: 

I keep reading everywhere to press the "Wireless" button (the antenna w/ the little parenthesis symbols on the side) and then choose "Settings". However, "Settings" never appears as an option!

Pressing "Wireless" gets me: 

"Turn Wireless On/Off"

"Wireless Band Frequency"

"Wi-Fi Protected Setup"

"Run Wireless Test"

but NEVER "Settings"

 

If I hold the Wireless Button for a few seconds, it says "Connecting..." and a two-minute timer starts, but nothing ever connects.

 

When I press the button with the little wrench symbol, which is often a symbol for Settings, I get:

"Fax Phonebook"

"Fax Functions"

"HP Web Services"

"Reports"

"Self Diagnostics"

 

How do I get it to look for the new modem/router network and ask for a password?????

 

Laser Jet Pro MFP M148fdw

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Migantgue

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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