Need help setting up my HP laptop to my HP Deskjett 6988

[laj29921]

i recently changed my wifi network and im having an issue trying to connect my printer to my laptop and, I cant call to the customer support because the printer is out of warranty

[A_Gayathri]

Hi @laj29921,

Welcome to the HP Support Community

I understand you are facing an issue with your setting up HP laptop to HP Deskjet 6988. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Printer Setup Trouble shooting steps 

• click here and follow the troubleshooting steps - HP printer setup (wired Ethernet network)
• click here and follow the troubleshooting steps - HP printer setup (HP Smart app)
• click here and follow the troubleshooting steps - Find drivers, apps, and updates for HP printers
• click here and follow the troubleshooting steps - HP printer setup (Wi-Fi network)
• click here and follow the troubleshooting steps - HP printer setup (Print Service Plugin for Android)

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!