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‎03-11-2023 01:16 PM

HP Recommended

I downloaded the full system drivers for my office jet pro 8034e and it brought me to a pop up asking for my authentification password. The username is greyed out as admin and all I can change is my password. We have a current setup for this with our own username and password for our printer but it was not working so I attempted to redownload the drivers. What is the admin password for these printers and do I need this if we already had a password and username set up for the printer in our hp account?

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1 REPLY 1

‎03-14-2023 09:26 AM

HP Recommended

@PleaseHelpWaldo 

 

Welcome to the HP support community.

 

I understand that you are unable to setup the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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