Need to factory reset a MFP 178nw

[ftani]

I'm having such a bad experience with this printer (MFP 178nw), I share this printer with all my household devices, such as several mobile phones, tablets and laptops, both Windows and Linux.

In several occasions I have to install this printer to a Windows machine just to have to install it again in the next time I need to print something. It happens with all devices, mobiles, tablets.

I need to factory reset this printer and I need support to get it installed.

[Rainbow23 · Accepted solution]

Hi @ftani,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Color Laser MFP 178nw wherein you need to keep reinstalling the drivers repeatedly.

Please download and install the firmware update by following the steps from this document. 

Let me know if this works.
Take care and have a good day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ftani]

I'm following the instructions you shared, but on the section about the EWS, it seems the information about the password I should use to login is missing. What should I use?

--------------

How to upgrade the firmware through the embedded web
server (EWS)
Power ON the machine and check the IP address.
Download the firmware file from hp.com/support to the PC desktop.
Turn the printer off and then back on to clear the main printer's memory.

1. Open an Internet Explorer browser and Enter the printer IP address in the URL line.
2. Click ‘Login’.
3. Login Pop up will appear and type admin account.
. Default user name: admin, password:

[Rainbow23]

Hi @ftani,

Please download and install the firmware update on the windows computer connected to the printer from this weblink.

Let me know if this works.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ftani]

I ended up doing via USB cable. I successfully updated my printer's firmware and I was able to install it on multiple devices in my network. Time will tell if this is a permanent solution or will I have to reinstall it again after some time as I don't print very often.

[Rainbow23]

Hi @ftani,

I'm glad to hear that the issue has resolved.

Do keep us posted if you need help in the future and we will always be there to help you.

Take care and have a good day!

Please click “Accept as Solution” on my public post to give us some reinforcement. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

[ErikN1970]

Me to, how do i perform a factory reset? you know?