Need to reset admin password without current password

[Mamoru18]

A family member set up an administrator password on the printer. They do not remember what they entered. I would like to disable the administrator security but unable to do this without the current login name and password. 
how can I factory reset the printer or disable this feature without the login name or password? 
I am currently connected to the printer via USB

[Jay_G24 · Accepted solution]

Hi @Mamoru18,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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