• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-03-2024 10:31 AM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

recently changed networks with AT&T. I’ll have AT&at ALL FI hub. I was on the phone with AT&T for almost 2 hours. Unable to address issue. Stated problem was with HP product. hub is both 2.4 gig and five gig. Trying to connect to the 2.4 gig from the hub. We’re receiving the following from HP for diagnostics issue. If MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer to the list of permitted devices for your wireless router before continuing. Was informed by AT&T that this was done. Still will not connect to network. 

Category:
1 REPLY 1

‎09-03-2024 09:12 PM - edited ‎09-03-2024 09:13 PM

HP Recommended

Your printer can use only the 2.4 gigahertz band.

Make sure your modem has a different name for the 2.4 than it does for the 5 ghz band

The names need to be different.

 

If you have trouble changing the names of the bands then have AT&T do it for you


Click here for network setup using HP Smart but in a different language

You may need to do a factory reset
https://www.webcartridge.co.uk/blog/how-to-reset-the-hp-officejet-pro-8600-and-8610-printers

The secret menu video if the above does not work. Please read the comments first!!
https://www.youtube.com/watch?v=nDCSPwlQMPU

Click here for how to bypass the setup cartridges

Video showing Wi-Fi connect. Step 2 uses the pushbutton WPS method
https://www.youtube.com/watch?v=yYlg0gCuzcU
WPS push button network connect is also documented on page 226 of User Manual


Full feature software (8600 e pro N911n)
https://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/Full_Webpack-1312_1-OJ8600_Full_Webpa...


The 8610 series of printers use only the 2.4ghz band

8600 series (not pro)
https://ftp.hp.com/pub/softlib/software12/COL51184/bi-124093-4/Full_Webpack-116_1-Full_Webpack.exe

 


DeskJet Reference Pro Pro-Plus 911a
8625e May 2022
Chip replacement video click here

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.