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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
JWinter95
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Network Set Up Problems

HP Recommended
HP Neverstop 1001nw
Microsoft Windows 10 (64-bit)

Can't get printer on network so other users can send to it.

Every time I reinstall it defaults to the print monitor and not an IP address.

Printer works in office but no one else can connect.

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Jay_G24
HP Support Agent
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HP Recommended

Hi @JWinter95,

 

I'd like to help!

  1. What is the status of the wireless light on the printer, steady or blinking?
  2. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
  3.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  4. Is the printer connected to a home or public network?

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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JWinter95
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1. Wireless light is off. I've disabled WiFi. We are set up on a wired network.

2. Windows 10 computers.

3. Wired network.

4. Private Work network.

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Jay_G24
HP Support Agent
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HP Recommended

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

Print a configuration page to determine the IP address or host name.

 a. Press and hold the Resume button for three seconds. b. Release the Resume button .

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

On the Networking tab, click IPv4 Configuration in the left navigation pane.

--->From the IP Preferred Address Method drop-down, select Manual, and then edit the IPv4 configuration settings.

---> Click the Apply button.

--->Then, Click the System tab, and then select Energy Settings.

---> From the Sleep/Auto Off After Inactivity drop-down, select the time for the maximum delay.

. --->Click the Apply button

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
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