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Common problems for Connectivity Issues
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‎07-17-2021 10:54 AM

HP Recommended
Product: HP Officejet Pro 8610

I cannot print from my laptop, and when i go to the settings for printers, it states that the printer is offline.  My Wi Fi address on the printer is different from the Network address.  I believe the only solution is to "Restore Network Defaults" on my printer.  I wish to make sure this is the solution, and also what i will need to do after the reset is completed.  

Category:
1 REPLY 1

‎07-17-2021 11:28 AM

HP Recommended

Hi,

Please click the Ethernet or Wireless icon and then the gear / Settings button.

Look for Advanced Settings and then IP Settings, confirm any prompt and change the DHCP setting to Automatic / DHCP, then check for any difference.

 

If you experience further issues, restore the network settings as listed below, for a wireless connection follow the Wireless Setup Wizard to reconnect the printer:

https://support.hp.com/us-en/document/ish_2819263-1626554-16

 

Shlomi



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