• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-07-2025 05:06 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: macOS 12.0 Monterey

Networking Capabilities are not avliable 

I have tried a factory reset and I can not get the networking to turn on

1 person had the same question
1 REPLY 1

‎03-10-2025 01:19 PM - edited ‎03-10-2025 01:20 PM

HP Recommended

Hi @engcapt, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

If your HP OfficeJet Pro 7740 printer is showing "Networking Capabilities are not available" and you are unable to enable networking even after a factory reset, try the following steps:

Check the Network Reset Option on the Printer

  1. On the printer Control Panel, go to Setup > Network Setup > Restore Network Settings.
  2. Confirm the reset and wait for the printer to restart.

Power Cycle the Printer & Router

  1. Turn off the printer and unplug it from power for at least 5 minutes.
  2. Restart your Wi-Fi router and wait for it to be fully operational.
  3. Plug the printer back in and turn it on.

Check for Network Adapter Issues

  • Go to Settings > Reports > Print Wireless Test Report and check if it shows any hardware errors.
  • If the wireless adapter is faulty, the printer may not detect networking capabilities.

Update Printer Firmware (USB Required)

Since networking is unavailable, update the firmware via USB connection:

  1. Connect your Mac to the printer using a USB cable.
  2. Download the latest firmware update for your printer from the HP Support website.
  3. Install the firmware update and restart the printer.

Try Wired Ethernet Connection

  • If Wi-Fi is disabled, test whether the Ethernet connection works by connecting the printer to your router via a LAN cable.
  • If Ethernet does not work, the network module inside the printer might be faulty.

Hardware Failure Possibility

  • If all steps fail and the printer still shows Networking Capabilities are not available, the network module (Wi-Fi & Ethernet) might have failed.
  • Workaround: Use the printer via USB or try HP Smart App on iPhone/iPad for direct printing.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.