Networking capabilities are not available, were disabled when device was setup

[PrashantY1]

Hello,

My printer cannot connect to wi-fi and the wi-fi icon on the display panel keeps blinking. When I print the Network Configuration Page it says that the networking capabilities are not available, further stating that the capabilities are disabled when device was setup. Is there a way to enable the networking capabilities. I have tried factory reset as explained on YouTube in  this video 

[A_Gayathri]

Hi @PrashantY1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Smart Tank 670 All-in-One printer has its networking capabilities disabled, which is why it's unable to connect to Wi-Fi. The fact that the Network Configuration Page mentions the networking capabilities were disabled during setup could indicate that the Wi-Fi module was turned off or restricted in some way.
 

Here are a few troubleshooting steps to help you resolve the issue:

1. Enable Wi-Fi from Printer Menu (if available)

• Check your printer's control panel to see if there's an option to re-enable Wi-Fi.
• Look for the Wireless or Network Settings option. If you see the option to enable wireless capabilities, activate it.

2. Re-enable Networking in Embedded Web Server (EWS) Use the HP printer Embedded Web Server (EWS)

• You can access the Embedded Web Server (EWS) by connecting the printer to your computer via USB or using a direct Wi-Fi connection:
  1. Print the Network Configuration Page again, and find the IP address of your printer (if available).
  2. Type the printer's IP address into your web browser to access the EWS.
  3. Go to the Network section and look for any disabled options related to Wi-Fi.
  4. Enable any disabled networking settings.

3. Network Restore

• Perform a network settings reset on your printer:
  1. On the printer’s control panel, find the Settings or Network Settings menu.
  2. Look for a Restore Network Defaults option and select it. This will reset all network settings back to factory defaults, potentially enabling the Wi-Fi functionality.

4. Check for Firmware Updates Update the firmware on an HP printer

• Outdated firmware might cause networking issues. If you can connect your printer to a computer via USB, try updating the firmware:
  1. Download the latest firmware from HP’s support site.
  2. Install the firmware update by following the on-screen instructions.

5. Factory Reset with Wi-Fi Module

• You mentioned that you've already tried a factory reset from a YouTube tutorial. Make sure that the reset process specifically re-enables Wi-Fi during the setup:
  1. Turn off the printer.
  2. Hold down the Resume/Cancel button while pressing the Power button to initiate the reset process.
  3. Follow the instructions on the display carefully to ensure networking capabilities are enabled.

6. Reinstall Printer via HP Smart App

• If nothing works, try removing the printer from the HP Smart app and reinstalling it:
  1. Open the HP Smart app.
  2. Remove the current printer from your devices.
  3. Re-add the printer and follow the setup instructions, ensuring Wi-Fi is enabled during the process.

Refer to this document:  HP Smart Tank 670 series User manual
Troubleshoot a Wi-Fi connection to an HP printer
HP printer setup (Wi-Fi network)

HP Smart Tank 670, 720, 750, 790 Printers - Blinking lights and error codes

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @PrashantY1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Smart Tank 670 All-in-One printer has its networking capabilities disabled, which is why it's unable to connect to Wi-Fi. The fact that the Network Configuration Page mentions the networking capabilities were disabled during setup could indicate that the Wi-Fi module was turned off or restricted in some way.
 

Here are a few troubleshooting steps to help you resolve the issue:

1. Enable Wi-Fi from Printer Menu (if available)

• Check your printer's control panel to see if there's an option to re-enable Wi-Fi.
• Look for the Wireless or Network Settings option. If you see the option to enable wireless capabilities, activate it.

2. Re-enable Networking in Embedded Web Server (EWS) Use the HP printer Embedded Web Server (EWS)

• You can access the Embedded Web Server (EWS) by connecting the printer to your computer via USB or using a direct Wi-Fi connection:
  1. Print the Network Configuration Page again, and find the IP address of your printer (if available).
  2. Type the printer's IP address into your web browser to access the EWS.
  3. Go to the Network section and look for any disabled options related to Wi-Fi.
  4. Enable any disabled networking settings.

3. Network Restore

• Perform a network settings reset on your printer:
  1. On the printer’s control panel, find the Settings or Network Settings menu.
  2. Look for a Restore Network Defaults option and select it. This will reset all network settings back to factory defaults, potentially enabling the Wi-Fi functionality.

4. Check for Firmware Updates Update the firmware on an HP printer

• Outdated firmware might cause networking issues. If you can connect your printer to a computer via USB, try updating the firmware:
  1. Download the latest firmware from HP’s support site.
  2. Install the firmware update by following the on-screen instructions.

5. Factory Reset with Wi-Fi Module

• You mentioned that you've already tried a factory reset from a YouTube tutorial. Make sure that the reset process specifically re-enables Wi-Fi during the setup:
  1. Turn off the printer.
  2. Hold down the Resume/Cancel button while pressing the Power button to initiate the reset process.
  3. Follow the instructions on the display carefully to ensure networking capabilities are enabled.

6. Reinstall Printer via HP Smart App

• If nothing works, try removing the printer from the HP Smart app and reinstalling it:
  1. Open the HP Smart app.
  2. Remove the current printer from your devices.
  3. Re-add the printer and follow the setup instructions, ensuring Wi-Fi is enabled during the process.

Refer to this document:  HP Smart Tank 670 series User manual
Troubleshoot a Wi-Fi connection to an HP printer
HP printer setup (Wi-Fi network)

HP Smart Tank 670, 720, 750, 790 Printers - Blinking lights and error codes

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.