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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP LaserJet Pro MFP M427dw

Since service provider changed router to 5G,  printer has become offline. Cannot restore Wifi settings. Error message that default WPA setting of printer has been changed causing errors.

 

 

 

 

 

 

 

 

pA 

1 REPLY 1
HP Recommended

The printer supports 2.4,GHz wi-fi, it will not connect to 5GHz




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