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Common problems for Connectivity Issues
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05-14-2025 02:41 PM
Product: HP ENVY 5055 All-in-One Printer
Operating System: Microsoft Windows 11
We just upgraded from Google Fiber 1 to GF the 3-Gigabit system. My "older" HP Envy 5000 won't connect to Wi-Fi now, but the other 4100 series will. I can't find an 8-digit WPS PIN on the printer, nor can I find a password for the printer. There's a Wi-Fi Direct Password, but it doesn't work. Any suggestions?
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