New Internet Provider Lost my Printer

[Tom2Bender]

We just upgraded from Google Fiber 1 to GF the 3-Gigabit system. My "older" HP Envy 5000 won't connect to Wi-Fi now, but the other 4100 series will. I can't find an 8-digit WPS PIN on the printer, nor can I find a password for the printer. There's a Wi-Fi Direct Password, but it doesn't work. Any suggestions?

[VikramTheGreat]

Hi @Tom2Bender,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

You're dealing with a Wi-Fi compatibility issue that often comes up when upgrading to newer, faster routers like the Google Fiber 3 Gigabit system. The HP ENVY 5055, being an older model, only supports 2.4 GHz Wi-Fi—not the newer 5 GHz or 6 GHz bands that the new router likely defaults to.

Here's a breakdown of what to do:

Step 1: Enable 2.4 GHz on Your New Router

Even though the 3-Gig system uses advanced bands, most routers can still broadcast a 2.4 GHz signal.

On Google Fiber routers:

1. Open a web browser and go to: http://fiber.google.com or the IP address provided for your router.
2. Log in to the router settings.
3. Under Network Settings, look for Advanced Wi-Fi Settings.
4. Enable the 2.4 GHz band if it’s not already.
5. If the router merges 2.4GHz and 5GHz into one SSID (common), try temporarily separating them into two network names:
   • e.g., HomeWiFi_2.4 and HomeWiFi_5

✅ This will let the Envy 5055 specifically connect to the 2.4GHz one.

Step 2: Restore Only Network Settings (Wi-Fi Reset)

🧭 Steps:

1. From the Home screen, tap the Wireless icon (📶).
2. Tap the Settings icon (gear ⚙️).
3. Tap Restore Network Settings.
4. Confirm the reset when prompted.

After that:

• Tap Print Reports (usually under Wireless Settings) → Network Configuration Page to confirm the reset.
• Look for: “Status: Not connected” and default IP address like 0.0.0.0.

Step 3: HP Smart App installation:
Please uninstall the HP Smart app --> restart the Device, Wi-Fi router & Printer --> install it back and add the Printer

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support