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‎02-11-2024 11:47 AM - edited ‎02-14-2024 03:44 AM

HP Recommended
Product: cn3bnbh0mv

Hi All,

 

Yesterday I bought a brand new HP Officejet Pro 9720e but it doesn`t do anything. Installation went well. On Windows 11 the printer has been installed and says online-ready. When try to print a PDF I see appearing the printer queue icon but nothing in it. When printing via an Android device an error occurs which says something like printer is blocked.

 

PS. Also printing a test page is not working

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2 REPLIES 2

‎02-11-2024 12:10 PM - edited ‎02-11-2024 12:12 PM

HP Recommended

Probably my Windows spooler was broken. I fixed my problem on Windows by executing the bat file found on https://www.tenforums.com/tutorials/90615-reset-clear-print-spooler-windows-10-a.html

On Android I can`t print anything yet. HP Smart keep saying printer is blocked.

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‎02-19-2024 03:22 AM

HP Recommended

Hi @Cygnus1982,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To be able to answer you effectively, we need some information.

 

Are you printing from Win/ MAC / Android / iPhone or an iPad? What is the current OS version installed?

What is the exact error message? -Any Printer Setup Incomplete error.

Are you able to print an internal report?

Have you tried installing the Printer on any other phone/PC?

 

Let me know. 

Thanks

Nal_NR-Moderator
I am an HP Employee

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