New Router cannot connect printer

[DB471]

Received new router but unable to connect existing printer to wifi and shows offline. Have tried various options but without success - probably a simple task but help needed. Thanks.

[Dragon-Fur]

@DB471 

Welcome to the HP Community --

There might be more than one thing going on.

Offline might be issued by Windows / MacOS and relates to the type of connection.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

References / Resources

User Guide - HP ENVY 6000 All-in-One series

 HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

June 2023 -- NOTE – Some links in the document might be outdated

Updated calls here:

E1 or E2 error code > HP Printers - Paper Mismatch error (Windows, Mac)

E3 error code > HP Printers - Carriage jam or E3 error

E4 error code > HP DeskJet, ENVY 6000, 6400 printers - E4 (Paper jam) error

  HP DeskJet, ENVY 6000, 6400 Printers - Printing Self-Test Pages

 Wireless Network Test Results Preparation:

 If Wireless is off (not steady blue or purple) > First switch on Wireless (bottom button on back of printer)

Video Help

Technology Tips Gallery from our HP Expert greenturtle

 Technology Tips Envy 6000

 HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer: Reset Wireless to defaults

 HP Envy 6055e |6455e | HP Envy 6055 | HP Envy Pro 6455: How to connect to 5GHz wireless network

Mobile - Videos

 Unbox/Set Up HP ENVY 6000, Pro 6400, DeskJet Plus IA 6000/6400 Printers in Android | HP

 Unbox/Set Up HP ENVY 6000, Pro 6400, DeskJet Plus IA 6000/6400 Printers in macOS | HP

 Unbox/Set Up HP ENVY 6000/ENVY Pro 6400/DeskJet Plus IA 6000/6400 Printers from iOS | HP

Notes - Dual Band Network

 Product Specifications for the HP ENVY 6032 All-In-One Printer (5SE19B)

Section Connectivity

Ports	1 Hi-Speed USB 2.0; 1 Wi-Fi 802.11ac (dual band)
Wireless capability	Yes, built-in Wi-Fi 802.11b/g/n

The printer supports 2.4GHz or 5GHz but not at the same time.

The printer does not "hop".

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Dual Band Network

If you are running a dual band network,

If your router supports it,

 Create a separate SSID named network for each frequency (5GHz and 2.4GHz).

and

Connect the printer to the SSID network on the frequency / band you want it to use.

Reminder:  Some printers only support 2.4GHz

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance between router and device (printer)
• 5GHz is faster

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Dual Band Network / considerations

Easy to read articles on the subject of different Wireless standards

Wi-Fi 1 - 7

 SignalBoosters - What are IEEE 802.11 Standards? : 802.11a/b/g/n/ac/ax

 SignalBoosters - The 802.11ac WiFi Standard Explained

And

 Lifewire - 802.11 Standards Explained: 802.11ax, 802.11ac, 802.11b/g/n, 802.11a

802.11 Frequency

Standard Band

11a 5 GHz

11b 2.4 GHz

11g 2.4 GHz

11n 2.4 GHz and 5 GHz

11ac 5 GHz

 How to Change Wi-Fi Channels on Your Router

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6032 All-In-One Printer 

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