New Router

[Philw14]

I have a new router, How do I change the Wi-Fi settings on my HP Envy 6020e to the new router?

[A_Gayathri]

Hi @Philw14,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand there are two main ways to change the Wi-Fi settings on your HP Envy 6020e to connect to your new router:
 

Method 1: Using the Printer Control Panel

1. Make sure your printer is powered on and near your new router.
2. Access the printer's network settings menu. This might be labelled "Wireless," "Setup," or "Network" depending on your printer model. Refer to your printer's user manual if you're unsure.
3. Look for an option called "Restore Network Settings" or "Reset Network Settings." This will erase the current Wi-Fi information stored on the printer.
4. Once the network settings are reset, navigate to the "Wireless Setup Wizard" or similar option.
5. The printer will scan for available Wi-Fi networks. Select your new router's network name (SSID).
6. Enter the Wi-Fi password for your new router.
7. The printer should connect to the new network.

Method 2: Using the HP Smart App

1. Download and install the HP Smart app on your smartphone or tablet if you haven't already.
2. Ensure your mobile device and printer are connected to the same Wi-Fi network (even if it's your old network for now).
3. Open the HP Smart app and add your HP Envy 6020e printer by following the on-screen instructions.
4. Once the printer is added, navigate to the printer settings within the HP Smart app.
5. Look for an option to "Change Network" or similar.
6. Select your new router's network name (SSID).
7. Enter the Wi-Fi password for your new router.
8. The HP Smart app will guide you through the process of updating the printer's Wi-Fi settings.

Additional Resources:

• HP's document on printers losing Wi-Fi connection after network changes: HP printers Wi-Fi connection lost

Refer to this document: HP ENVY 6020e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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