New WiFi not connecting

[Sheila5757]

New WiFi not connecting 

[Hawks_Eye]

Hi @Sheila5757 

Welcome to the HP Support Community! We're here to help you get back up and running.

I'll do my best to reconnect the printer to your wireless network.

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

Step 1:

Restore network default settings on the printer, to do that - Use the Cancel and Wireless buttons to restore Wi-Fi setup mode.

Press the Cancel button to ready the printer.

Press and hold the Wireless button and the Cancel button at the same time for five seconds until the Power button starts blinking.

Note:Your control panel might look different than the following example, but the steps are the same.

Wait until the blue Wireless button light blinks continuously.

Within 2 hours, return to the app or software to find and add your printer and complete the setup.

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

Place the printer and the computer or mobile device near the Wi-Fi router.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

In HP Smart, click Add Printer or the plus sign  to search for the printer, and then follow the instructions to complete the setup.

Let me know if this helps.

Take care, and have an amazing day!

Regards, 

Hawks_Eye