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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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02-20-2025 11:02 AM
Ahoy @Nanaliz1! ⚓
Thanks for reaching out to the HP Support Community!
I’m here to help you troubleshoot this issue and get everything back to shipshape. Just follow these steps below, and we’ll have you sailing smoothly in no time:
1. Reset the Printer’s Network Settings (Refer user manual for specific steps)
- Turn off your printer.
- Press and hold the Wi-Fi button on the printer.
- While holding the Wi-Fi button, turn the printer back on.
- Keep holding the Wi-Fi button until the light blinks quickly, indicating that the network settings have been reset.
This clears any old Wi-Fi credentials, allowing you to reconfigure the printer for the new network.
2. Reconfigure Printer Wi-Fi Setup
- Press the Wi-Fi button on the printer again (it should blink rapidly if it’s not already connected).
- Use the printer’s control panel to reconnect it to your new Wi-Fi.
Alternatively, you can use the HP Smart app or the printer's web-based setup page (accessed via the printer's IP address) to connect the printer to Wi-Fi.
3. Check Your Router’s Compatibility
- Ensure that the Wi-Fi network is using the 2.4 GHz frequency, as the LaserJet P1102W may not be compatible with 5 GHz networks.
- If your new router is dual band (2.4 GHz and 5 GHz), make sure the printer is connecting to the correct band.
You may also refer these guides:
- HP Printer setup (Wi-Fi)
- Restore Wi-Fi setup
- HP printer is offline or unavailable
- HP printer setup (Mac built-in driver)
- Wireless Test report
- Troubleshoot a Wi-Fi connection
I’m confident this will work wonders, but if you run into any bumps along the way or need further assistance, don’t hesitate to give me a shout! I’m always ready to help, just like a trusty first mate. 💪
If this solution worked, feel free to mark it as the "Accepted Solution"—that’s like finding a treasure chest full of gold! 💰 And if you could click 'Yes' under ‘Was this reply helpful?’, you’ll make my day better than discovering a hidden island! 🌟
No matter the tech troubles you face, remember this—every great journey has its challenges, but with persistence and the right crew, there’s no storm you can’t weather. Keep sailing forward and never hesitate to reach out if you need a guiding star! 🌊
Thanks again for being awesome! Wishing you smooth sailing ahead! ⚓
Cheers,
Garp_Senchau
I am an HP Employee